Sam Fernandez
Operations Manager
Sam is the first person you’ll meet at Empathic Practice, and she’ll welcome you with her warm nature and bright smile. Passionate about people, Sam brings a wealth of professionalism and experience to every interaction, ensuring you get what you need.
Sam goes above and beyond exceptional customer service. She makes herself available to answer questions, schedule appointments, and covers all the details that make an Empathic Practice visit a seamless one.
“
I wouldn’t go anywhere else. The staff is attentive and they offer a wide variety of holistic services. They care about their patients and it shows.”
– Cassie H.
What Sam Does at
Empathic Practice
Office Operations
In addition to providing outstanding customer service, Sam plays a vital role in ensuring smooth office operations at Empathic Practice. With her exceptional organizational skills and attention to detail, she efficiently manages new patients and administrative tasks.
Appointment scheduling, maintaining records, and coordinating with the team to optimize workflow, Sam makes it look easy. Sam is meticulous in her approach, ensuring that each client’s needs are met promptly and professionally.
Sam also plays a vital role in creating a welcoming and nurturing environment for both patients and team members. She has a remarkable ability to anticipate the needs of others and is always ready to lend a helping hand.
Retail
Expertly managing our inventory, Sam ensures our products are well-stocked and easily accessible to our clients. With a keen eye for detail, Sam carefully organizes and displays our offerings, creating an inviting shopping experience.
Beyond managing inventory, Sam is passionate about helping our clients find the perfect products to support their wellness journey. She takes the time to understand each client’s needs and uses in-depth knowledge to provide personalized recommendations and guidance.
Sam’s passion fosters a careful attention to detail, listening to client feedback about products they love and adjusting our offerings to better serve our community. She regularly researches and introduces new products to keep our retail selection fresh and exciting.